Travel Agents


Plan and sell transportation and accommodations for travel agency customers. Determine destination, modes of transportation, travel dates, costs, and accommodations required. May also describe, plan, and arrange itineraries and sell tour packages. May assist in resolving clients' travel problems.
Also called: Destination Specialist, Travel Agent, Travel Consultant, Travel Counselor

Knowledge:

    Business
  • customer service
  • sales and marketing
    Arts and Humanities
  • English language
    Math and Science
  • geography
    Engineering and Technology
  • computers and electronics

Skills:

    Basic Skills
  • listening to others, not interrupting, and asking good questions
  • reading work related information
    Social
  • looking for ways to help people
  • understanding people's reactions
    Problem Solving
  • noticing a problem and figuring out the best way to solve it

Abilites:

    Verbal
  • listen and understand what people say
  • communicate by speaking
    Ideas and Logic
  • notice when problems happen
  • order or arrange things
    Attention
  • pay attention to something without being distracted

Personality:

Description: People interested in this work like activities that include leading, making decisions, and business.
    They do well at jobs that need
  • Attention to Detail
  • Integrity
  • Dependability
  • Self Control
  • Achievement/Effort
  • Cooperation

Technology:

    Data base user interface and query software
  • Data entry software
  • Microsoft Access
    Calendar and scheduling software
  • Apollo Reservation System
  • Globekey Agentkey
    Customer relationship management CRM software
  • Colibripms Software Colibri
  • MGHworld Travel Agents

Education:

    associate's degree
    high school diploma/GED
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