Travel Agents
Plan and sell transportation and accommodations for travel agency customers. Determine destination, modes of transportation, travel dates, costs, and accommodations required. May also describe, plan, and arrange itineraries and sell tour packages. May assist in resolving clients' travel problems.
Also called: Destination Specialist, Travel Agent, Travel Consultant, Travel Counselor
Knowledge:
- customer service
- sales and marketing
Engineering and Technology
- computers and electronics
Skills:
- listening to others, not interrupting, and asking good questions
- reading work related information
- looking for ways to help people
- understanding people's reactions
- noticing a problem and figuring out the best way to solve it
Abilites:
- listen and understand what people say
- communicate by speaking
- notice when problems happen
- order or arrange things
- pay attention to something without being distracted
Personality:
Description: People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need
- Attention to Detail
- Integrity
- Dependability
- Self Control
- Achievement/Effort
- Cooperation
Technology:
Data base user interface and query software
- Data entry software
- Microsoft Access
Calendar and scheduling software
- Apollo Reservation System
- Globekey Agentkey
Customer relationship management CRM software
- Colibripms Software Colibri
- MGHworld Travel Agents
