Telephone Operators


Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
Also called: Customer Service Assistant, Directory Assistance Operator, Operator, Telephone Operator

Knowledge:

    Business
  • customer service
    Arts and Humanities
  • English language
    Communications
  • telecommunications
  • multimedia

Skills:

    Basic Skills
  • listening to others, not interrupting, and asking good questions
  • talking to others
    Problem Solving
  • noticing a problem and figuring out the best way to solve it

Abilites:

    Verbal
  • communicate by speaking
  • listen and understand what people say
    Ideas and Logic
  • notice when problems happen

Personality:

Description: People interested in this work like activities that include data, detail, and regular routines.
    They do well at jobs that need
  • Stress Tolerance
  • Integrity
  • Dependability
  • Adaptability/Flexibility
  • Self Control
  • Attention to Detail

Technology:

    Operating system software
  • Handheld computer device software
  • Microsoft Windows
    Spreadsheet software
  • Microsoft Excel
    Helpdesk or call center software
  • Computer aided dispatch software

Education:

    high school diploma/GED
    no high school diploma/GED
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