Telemarketers
Solicit donations or orders for goods or services over the telephone.
Also called: Telemarketer, Telephone Sales Representative (TSR), Telephone Service Representative (TSR), Telesales Representative
Knowledge:
- sales and marketing
- customer service
Skills:
- talking to others
- listening to others, not interrupting, and asking good questions
- talking people into changing their minds or their behavior
- looking for ways to help people
Abilites:
- communicate by speaking
- listen and understand what people say
- pay attention to something without being distracted
Personality:
Description: People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need
- Integrity
- Stress Tolerance
- Persistence
- Achievement/Effort
- Dependability
- Adaptability/Flexibility
Technology:
Helpdesk or call center software
- Acarda Sales Technologies Acarda Outbound
- Automatic call distribution software
Customer relationship management CRM software
- Database Systems Corp Telemation
- Microsoft Dynamics
Education:
no high school diploma/GED
