Telemarketers


Solicit donations or orders for goods or services over the telephone.
Also called: Telemarketer, Telephone Sales Representative (TSR), Telephone Service Representative (TSR), Telesales Representative

Knowledge:

    Business
  • sales and marketing
  • customer service
    Arts and Humanities
  • English language
    Communications
  • telecommunications

Skills:

    Basic Skills
  • talking to others
  • listening to others, not interrupting, and asking good questions
    Social
  • talking people into changing their minds or their behavior
  • looking for ways to help people

Abilites:

    Verbal
  • communicate by speaking
  • listen and understand what people say
    Attention
  • pay attention to something without being distracted

Personality:

Description: People interested in this work like activities that include leading, making decisions, and business.
    They do well at jobs that need
  • Integrity
  • Stress Tolerance
  • Persistence
  • Achievement/Effort
  • Dependability
  • Adaptability/Flexibility

Technology:

    Helpdesk or call center software
  • Acarda Sales Technologies Acarda Outbound
  • Automatic call distribution software
    Spreadsheet software
  • Microsoft Excel
    Customer relationship management CRM software
  • Database Systems Corp Telemation
  • Microsoft Dynamics

Education:

    high school diploma/GED
    no high school diploma/GED
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