Switchboard Operators, Including Answering Service


Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
Also called: Operator, PBX Operator (Private Branch Exchange Operator), Switchboard Operator, Telephone Operator

Knowledge:

    Business
  • customer service
  • administrative services
    Arts and Humanities
  • English language
    Communications
  • telecommunications
    Engineering and Technology
  • computers and electronics

Skills:

    Basic Skills
  • talking to others
  • listening to others, not interrupting, and asking good questions
    Problem Solving
  • noticing a problem and figuring out the best way to solve it

Abilites:

    Verbal
  • listen and understand what people say
  • communicate by speaking
    Hearing and Speech
  • recognize spoken words
  • speak clearly

Personality:

Description: People interested in this work like activities that include data, detail, and regular routines.
    They do well at jobs that need
  • Dependability
  • Integrity
  • Self Control
  • Cooperation
  • Concern for Others
  • Attention to Detail

Technology:

    Electronic mail software
  • IBM Notes
  • Microsoft Outlook
    Spreadsheet software
  • Microsoft Excel
    Enterprise resource planning ERP software
  • SAP

Education:

    high school diploma/GED
    some college
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