Switchboard Operators, Including Answering Service
Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
Also called: Operator, PBX Operator (Private Branch Exchange Operator), Switchboard Operator, Telephone Operator
Knowledge:
- customer service
- administrative services
Engineering and Technology
- computers and electronics
Skills:
- talking to others
- listening to others, not interrupting, and asking good questions
- noticing a problem and figuring out the best way to solve it
Abilites:
- listen and understand what people say
- communicate by speaking
- recognize spoken words
- speak clearly
Personality:
Description: People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need
- Dependability
- Integrity
- Self Control
- Cooperation
- Concern for Others
- Attention to Detail
Technology:
- IBM Notes
- Microsoft Outlook
Enterprise resource planning ERP software
