Social & Community Service Managers


Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.
Also called: Child Welfare Services Director, Social Services Director, Transitional Care Director, Vocational Rehabilitation Administrator

Knowledge:

    Business
  • customer service
  • management
    Arts and Humanities
  • English language
    Math and Science
  • psychology
  • sociology and anthropology
    Education and Training
  • teaching and course design

Skills:

    Basic Skills
  • figuring out how to use new ideas or things
  • keeping track of how well people and/or groups are doing in order to make improvements
    Problem Solving
  • noticing a problem and figuring out the best way to solve it
    People and Technology Systems
  • thinking about the pros and cons of different options and picking the best one
  • figuring out how a system should work and how changes in the future will affect it

Abilites:

    Verbal
  • communicate by speaking
  • listen and understand what people say
    Ideas and Logic
  • notice when problems happen
  • use rules to solve problems

Personality:

Description: People interested in this work like activities that include leading, making decisions, and business.
    They do well at jobs that need
  • Integrity
  • Leadership
  • Dependability
  • Adaptability/Flexibility
  • Initiative
  • Self Control

Technology:

    Spreadsheet software
  • Corel QuattroPro
  • Microsoft Excel
    Data base user interface and query software
  • Client information databases
  • Microsoft Access
    Medical software
  • Healthcare common procedure coding system HCPCS
  • PointClickCare HER

Education:

    bachelor's degree
    master's degree
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