Reservation & Transportation Ticket Agents & Travel Clerks


Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets, contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.
Also called: Customer Service Agent, Reservation Agent, Reservations Agent, Ticket Agent

Knowledge:

    Business
  • customer service
    Arts and Humanities
  • English language
    Engineering and Technology
  • computers and electronics
    Safety and Government
  • public safety and security

Skills:

    Basic Skills
  • listening to others, not interrupting, and asking good questions
  • talking to others
    Social
  • looking for ways to help people
  • understanding people's reactions
    Problem Solving
  • noticing a problem and figuring out the best way to solve it

Abilites:

    Verbal
  • communicate by speaking
  • listen and understand what people say
    Ideas and Logic
  • order or arrange things
  • notice when problems happen

Personality:

Description: People interested in this work like activities that include data, detail, and regular routines.
    They do well at jobs that need
  • Self Control
  • Dependability
  • Attention to Detail
  • Cooperation
  • Stress Tolerance
  • Social Orientation

Technology:

    Data base user interface and query software
  • Amadeus Altea Reservation
  • Microsoft Access
    Electronic mail software
  • Email software
  • Microsoft Outlook
    Office suite software
  • Corel WordPerfect
  • Microsoft Office

Education:

    high school diploma/GED
    some college
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