Receptionists & Information Clerks


Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Also called: Clerk Specialist, Front Desk Receptionist, Office Assistant, Receptionist

Knowledge:

    Business
  • administrative services
  • customer service
    Arts and Humanities
  • English language
    Engineering and Technology
  • computers and electronics

Skills:

    Basic Skills
  • listening to others, not interrupting, and asking good questions
  • talking to others
    Social
  • looking for ways to help people
  • changing what is done based on other people's actions

Abilites:

    Verbal
  • communicate by speaking
  • listen and understand what people say
    Attention
  • pay attention to something without being distracted

Personality:

Description: People interested in this work like activities that include data, detail, and regular routines.
    They do well at jobs that need
  • Cooperation
  • Attention to Detail
  • Dependability
  • Integrity
  • Concern for Others
  • Self Control

Technology:

    Data base user interface and query software
  • Data entry software
  • IBM Check Processing Control System CPSC
    Medical software
  • GE Healthcare Centricity EMR
  • Medical condition coding software
    Electronic mail software
  • IBM Notes
  • Microsoft Outlook

Education:

    high school diploma/GED
    associate's degree
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