Police, Fire, & Ambulance Dispatchers


Operate radio, telephone, or computer equipment at emergency response centers. Receive reports from the public of crimes, disturbances, fires, and medical or police emergencies. Relay information to law enforcement and emergency response personnel. May maintain contact with caller until responders arrive.
Also called: Communications Officer, Communications Operator, Dispatcher, Public Safety Dispatcher

Knowledge:

    Business
  • customer service
  • administrative services
    Safety and Government
  • public safety and security
  • law and government
    Communications
  • telecommunications
  • multimedia
    Arts and Humanities
  • English language

Skills:

    Basic Skills
  • listening to others, not interrupting, and asking good questions
  • talking to others
    Social
  • understanding people's reactions
  • changing what is done based on other people's actions
    Problem Solving
  • noticing a problem and figuring out the best way to solve it

Abilites:

    Verbal
  • communicate by speaking
  • listen and understand what people say
    Attention
  • pay attention to something without being distracted
  • do two or more things at the same time
    Ideas and Logic
  • notice when problems happen
  • make general rules or come up with answers from lots of detailed information
    Visual Understanding
  • quickly compare groups of letters, numbers, pictures, or other things

Personality:

Description: People interested in this work like activities that include data, detail, and regular routines.
    They do well at jobs that need
  • Stress Tolerance
  • Dependability
  • Attention to Detail
  • Self Control
  • Integrity
  • Concern for Others

Technology:

    Data base user interface and query software
  • 911 system information databases
  • Law enforcement information databases
    Helpdesk or call center software
  • Computer aided dispatch software
  • Spillman Technologies Spillman Computer-Aided Dispatch
    Office suite software
  • Corel WordPerfect Office Suite
  • Microsoft Office

Education:

    high school diploma/GED
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