Patient Representatives
Assist patients in obtaining services, understanding policies and making health care decisions.
Also called: Case Manager, Medicaid Service Coordinator (MSC), Patient Advocate, Patient Representative
Knowledge:
- customer service
- administrative services
- psychology
- sociology and anthropology
- therapy and counseling
- medicine and dentistry
Skills:
- listening to others, not interrupting, and asking good questions
- talking to others
- looking for ways to help people
- understanding people's reactions
- noticing a problem and figuring out the best way to solve it
Abilites:
- listen and understand what people say
- communicate by speaking
- make general rules or come up with answers from lots of detailed information
- use rules to solve problems
- pay attention to something without being distracted
- do two or more things at the same time
Personality:
Description: People interested in this work like activities that include helping people, teaching, and talking.
They do well at jobs that need
- Concern for Others
- Dependability
- Self Control
- Attention to Detail
- Independence
- Integrity
Technology:
- Epic Systems
- MEDITECH software
Customer relationship management CRM software
- CareOne CareEnsure
- Microsoft Dynamics
- Microsoft Exchange Server
- Microsoft Outlook
