Patient Representatives


Assist patients in obtaining services, understanding policies and making health care decisions.
Also called: Case Manager, Medicaid Service Coordinator (MSC), Patient Advocate, Patient Representative

Knowledge:

    Business
  • customer service
  • administrative services
    Math and Science
  • psychology
  • sociology and anthropology
    Health
  • therapy and counseling
  • medicine and dentistry
    Arts and Humanities
  • English language

Skills:

    Basic Skills
  • listening to others, not interrupting, and asking good questions
  • talking to others
    Social
  • looking for ways to help people
  • understanding people's reactions
    Problem Solving
  • noticing a problem and figuring out the best way to solve it

Abilites:

    Verbal
  • listen and understand what people say
  • communicate by speaking
    Ideas and Logic
  • make general rules or come up with answers from lots of detailed information
  • use rules to solve problems
    Attention
  • pay attention to something without being distracted
  • do two or more things at the same time

Personality:

Description: People interested in this work like activities that include helping people, teaching, and talking.
    They do well at jobs that need
  • Concern for Others
  • Dependability
  • Self Control
  • Attention to Detail
  • Independence
  • Integrity

Technology:

    Medical software
  • Epic Systems
  • MEDITECH software
    Customer relationship management CRM software
  • CareOne CareEnsure
  • Microsoft Dynamics
    Electronic mail software
  • Microsoft Exchange Server
  • Microsoft Outlook

Education:

    bachelor's degree
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