Order Clerks


Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.
Also called: Materials Specialist, Order Clerk, Sales Assistant, Warehouse Clerk

Knowledge:

    Business
  • customer service
  • administrative services
    Arts and Humanities
  • English language
    Engineering and Technology
  • computers and electronics
    Communications
  • telecommunications

Skills:

    Basic Skills
  • listening to others, not interrupting, and asking good questions
  • reading work related information
    Social
  • looking for ways to help people
  • understanding people's reactions

Abilites:

    Verbal
  • communicate by speaking
  • listen and understand what people say
    Ideas and Logic
  • notice when problems happen
  • order or arrange things
    Visual Understanding
  • quickly compare groups of letters, numbers, pictures, or other things
  • quickly know what you are looking at

Personality:

Description: People interested in this work like activities that include data, detail, and regular routines.
    They do well at jobs that need
  • Attention to Detail
  • Cooperation
  • Dependability
  • Persistence
  • Initiative
  • Concern for Others

Technology:

    Data base user interface and query software
  • Data entry software
  • Microsoft Access
    Enterprise resource planning ERP software
  • Oracle JD Edwards EnterpriseOne
  • SAP
    Electronic mail software
  • Email software
  • Microsoft Outlook

Education:

    high school diploma/GED
    some college
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