Order Clerks
Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.
Also called: Materials Specialist, Order Clerk, Sales Assistant, Warehouse Clerk
Knowledge:
- customer service
- administrative services
Engineering and Technology
- computers and electronics
Skills:
- listening to others, not interrupting, and asking good questions
- reading work related information
- looking for ways to help people
- understanding people's reactions
Abilites:
- communicate by speaking
- listen and understand what people say
- notice when problems happen
- order or arrange things
- quickly compare groups of letters, numbers, pictures, or other things
- quickly know what you are looking at
Personality:
Description: People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need
- Attention to Detail
- Cooperation
- Dependability
- Persistence
- Initiative
- Concern for Others
Technology:
Data base user interface and query software
- Data entry software
- Microsoft Access
Enterprise resource planning ERP software
- Oracle JD Edwards EnterpriseOne
- SAP
- Email software
- Microsoft Outlook
