Hotel, Motel, & Resort Desk Clerks


Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
Also called: Front Desk Agent, Front Desk Clerk, Guest Services Agent (GSA), Night Auditor

Knowledge:

    Business
  • customer service
  • administrative services
    Arts and Humanities
  • English language
    Safety and Government
  • public safety and security
    Engineering and Technology
  • computers and electronics

Skills:

    Basic Skills
  • talking to others
  • listening to others, not interrupting, and asking good questions
    Social
  • understanding people's reactions
  • looking for ways to help people
    Problem Solving
  • noticing a problem and figuring out the best way to solve it

Abilites:

    Verbal
  • communicate by speaking
  • listen and understand what people say
    Ideas and Logic
  • notice when problems happen
  • group things in different ways

Personality:

Description: People interested in this work like activities that include data, detail, and regular routines.
    They do well at jobs that need
  • Attention to Detail
  • Concern for Others
  • Dependability
  • Integrity
  • Self Control
  • Stress Tolerance

Technology:

    Facilities management software
  • ASI FrontDesk
  • InnQuest roomMaster
    Data base user interface and query software
  • Incident tracking software
  • Yardi
    Spreadsheet software
  • Microsoft Excel

Education:

    high school diploma/GED
    some college
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