General & Operations Managers


Plan, direct, or coordinate the operations of public or private sector organizations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services.
Also called: General Manager (GM), Operations Manager, Store Manager

Knowledge:

    Business
  • management
  • customer service
    Arts and Humanities
  • English language
    Math and Science
  • arithmetic, algebra, geometry, calculus, or statistics
    Manufactured or Agricultural Goods
  • manufacture and distribution of products

Skills:

    Basic Skills
  • keeping track of how well people and/or groups are doing in order to make improvements
  • listening to others, not interrupting, and asking good questions
    Social
  • changing what is done based on other people's actions
  • understanding people's reactions
    Problem Solving
  • noticing a problem and figuring out the best way to solve it

Abilites:

    Verbal
  • communicate by speaking
  • communicate by writing
    Ideas and Logic
  • notice when problems happen
  • use rules to solve problems

Personality:

Description: People interested in this work like activities that include leading, making decisions, and business.
    They do well at jobs that need
  • Leadership
  • Dependability
  • Initiative
  • Integrity
  • Self Control
  • Stress Tolerance

Technology:

    Customer relationship management CRM software
  • Salesforce software
  • Sugar CRM
    Enterprise resource planning ERP software
  • Oracle PeopleSoft
  • SAP
    Data base user interface and query software
  • Data entry software
  • Microsoft Access

Education:

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