General & Operations Managers
Plan, direct, or coordinate the operations of public or private sector organizations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services.
Also called: General Manager (GM), Operations Manager, Store Manager
Knowledge:
- management
- customer service
- arithmetic, algebra, geometry, calculus, or statistics
Manufactured or Agricultural Goods
- manufacture and distribution of products
Skills:
- keeping track of how well people and/or groups are doing in order to make improvements
- listening to others, not interrupting, and asking good questions
- changing what is done based on other people's actions
- understanding people's reactions
- noticing a problem and figuring out the best way to solve it
Abilites:
- communicate by speaking
- communicate by writing
- notice when problems happen
- use rules to solve problems
Personality:
Description: People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need
- Leadership
- Dependability
- Initiative
- Integrity
- Self Control
- Stress Tolerance
Technology:
Customer relationship management CRM software
- Salesforce software
- Sugar CRM
Enterprise resource planning ERP software
Data base user interface and query software
- Data entry software
- Microsoft Access
