Gaming Surveillance Officers & Gaming Investigators


Act as oversight and security agent for management and customers. Observe casino or casino hotel operation for irregular activities such as cheating or theft by either employees or patrons. May use one-way mirrors above the casino floor, cashier's cage, and from desk. Use of audio/video equipment is also common to observe operation of the business. Usually required to provide verbal and written reports of all violations and suspicious behavior to supervisor.
Also called: Surveillance Agent, Surveillance Observer, Surveillance Officer, Surveillance Operator

Knowledge:

    Arts and Humanities
  • English language
    Safety and Government
  • public safety and security
    Engineering and Technology
  • computers and electronics
    Math and Science
  • arithmetic, algebra, geometry, calculus, or statistics

Skills:

    Basic Skills
  • keeping track of how well people and/or groups are doing in order to make improvements
  • thinking about the pros and cons of different ways to solve a problem
    Problem Solving
  • noticing a problem and figuring out the best way to solve it

Abilites:

    Verbal
  • listen and understand what people say
  • communicate by writing
    Attention
  • pay attention to something without being distracted
  • do two or more things at the same time
    Visual Understanding
  • see hidden patterns
  • quickly compare groups of letters, numbers, pictures, or other things
    Ideas and Logic
  • notice when problems happen

Personality:

Description: People interested in this work like activities that include practical, hands-on problems and solutions.
    They do well at jobs that need
  • Integrity
  • Cooperation
  • Attention to Detail
  • Stress Tolerance
  • Dependability
  • Self Control

Technology:

    Data base user interface and query software
  • FileMaker Pro
  • iView Systems
    Spreadsheet software
  • Microsoft Excel
    Electronic mail software
  • Microsoft Outlook

Education:

    high school diploma/GED
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