Gaming Supervisors
Supervise and coordinate activities of workers in assigned gaming areas. Circulate among tables and observe operations. Ensure that stations and games are covered for each shift. May explain and interpret operating rules of house to patrons. May plan and organize activities and services for guests in hotels/casinos. May address service complaints.
Also called: Casino Shift Manager, Floor Supervisor, Shift Supervisor, Table Games Supervisor
Knowledge:
- customer service
- management
- arithmetic, algebra, geometry, calculus, or statistics
- public safety and security
Skills:
- keeping track of how well people and/or groups are doing in order to make improvements
- listening to others, not interrupting, and asking good questions
- understanding people's reactions
- changing what is done based on other people's actions
- noticing a problem and figuring out the best way to solve it
Abilites:
- communicate by speaking
- listen and understand what people say
- notice when problems happen
- make general rules or come up with answers from lots of detailed information
- pay attention to something without being distracted
- do two or more things at the same time
- quickly compare groups of letters, numbers, pictures, or other things
Personality:
Description: People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need
- Integrity
- Dependability
- Self Control
- Cooperation
- Attention to Detail
- Stress Tolerance
