Flight Attendants


Provide personal services to ensure the safety, security, and comfort of airline passengers during flight. Greet passengers, verify tickets, explain use of safety equipment, and serve food or beverages.
Also called: Flight Attendant, In-Flight Crew Member, Purser

Knowledge:

    Business
  • customer service
    Safety and Government
  • public safety and security
    Transportation
  • movement of people or goods by air, rail, sea, or road
    Arts and Humanities
  • English language

Skills:

    Basic Skills
  • talking to others
  • listening to others, not interrupting, and asking good questions
    Social
  • looking for ways to help people
  • understanding people's reactions

Abilites:

    Verbal
  • communicate by speaking
  • listen and understand what people say
    Ideas and Logic
  • notice when problems happen
  • use rules to solve problems
    Attention
  • do two or more things at the same time
  • pay attention to something without being distracted

Personality:

Description: People interested in this work like activities that include leading, making decisions, and business.
    They do well at jobs that need
  • Self Control
  • Concern for Others
  • Social Orientation
  • Stress Tolerance
  • Adaptability/Flexibility
  • Cooperation

Technology:

    Calendar and scheduling software
  • AD OPT Altitude
  • Arkitektia Flight Itinerary
    Spreadsheet software
  • Microsoft Excel
    Computer based training software
  • IBM Lotus LearningSpace

Education:

    some college
    high school diploma/GED
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