First-Line Supervisors of Personal Service Workers


Directly supervise and coordinate activities of personal service workers, such as flight attendants, hairdressers, or caddies.
Also called: Direct Care Supervisor, Hair Salon Manager, Recreation Coordinator, Salon Manager

Knowledge:

    Business
  • customer service
  • management
    Arts and Humanities
  • English language
    Education and Training
  • teaching and course design
    Math and Science
  • psychology

Skills:

    Basic Skills
  • listening to others, not interrupting, and asking good questions
  • thinking about the pros and cons of different ways to solve a problem
    Social
  • understanding people's reactions
  • changing what is done based on other people's actions
    Problem Solving
  • noticing a problem and figuring out the best way to solve it

Abilites:

    Verbal
  • communicate by speaking
  • listen and understand what people say
    Ideas and Logic
  • notice when problems happen
  • use rules to solve problems
    Attention
  • do two or more things at the same time
  • pay attention to something without being distracted

Personality:

Description: People interested in this work like activities that include leading, making decisions, and business.
    They do well at jobs that need
  • Dependability
  • Attention to Detail
  • Concern for Others
  • Integrity
  • Self Control
  • Cooperation

Technology:

    Spreadsheet software
  • Microsoft Excel
    Electronic mail software
  • Microsoft Outlook

Education:

    bachelor's degree
    certificate after high school
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