First-Line Supervisors of Office & Administrative Support Workers


Directly supervise and coordinate the activities of clerical and administrative support workers.
Also called: Accounting Manager, Customer Service Manager, Customer Service Supervisor, Office Manager

Knowledge:

    Business
  • management
  • customer service
    Arts and Humanities
  • English language
    Engineering and Technology
  • computers and electronics

Skills:

    Basic Skills
  • keeping track of how well people and/or groups are doing in order to make improvements
  • listening to others, not interrupting, and asking good questions
    Social
  • changing what is done based on other people's actions
  • understanding people's reactions
    Problem Solving
  • noticing a problem and figuring out the best way to solve it

Abilites:

    Verbal
  • listen and understand what people say
  • communicate by speaking
    Ideas and Logic
  • notice when problems happen
  • order or arrange things

Personality:

Description: People interested in this work like activities that include leading, making decisions, and business.
    They do well at jobs that need
  • Integrity
  • Dependability
  • Leadership
  • Self Control
  • Attention to Detail
  • Concern for Others

Technology:

    Enterprise resource planning ERP software
  • Microsoft Dynamics
  • SAP
    Accounting software
  • Intuit QuickBooks
  • Sage 50 Accounting
    Data base user interface and query software
  • Data entry software
  • Microsoft Access

Education:

    bachelor's degree
    high school diploma/GED
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