First-Line Supervisors of Non-Retail Sales Workers


Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.
Also called: Branch Manager, District Sales Manager, Inside Sales Manager, Sales Manager

Knowledge:

    Arts and Humanities
  • English language
    Business
  • sales and marketing
  • management
    Education and Training
  • teaching and course design
    Math and Science
  • arithmetic, algebra, geometry, calculus, or statistics

Skills:

    Basic Skills
  • keeping track of how well people and/or groups are doing in order to make improvements
  • listening to others, not interrupting, and asking good questions
    Problem Solving
  • noticing a problem and figuring out the best way to solve it
    Social
  • understanding people's reactions
  • changing what is done based on other people's actions

Abilites:

    Verbal
  • communicate by speaking
  • listen and understand what people say
    Ideas and Logic
  • make general rules or come up with answers from lots of detailed information
  • notice when problems happen
    Math
  • choose the right type of math to solve a problem
  • add, subtract, multiply, or divide

Personality:

Description: People interested in this work like activities that include leading, making decisions, and business.
    They do well at jobs that need
  • Leadership
  • Initiative
  • Integrity
  • Persistence
  • Adaptability/Flexibility
  • Dependability

Technology:

    Customer relationship management CRM software
  • Customer information databases
  • Salesforce software
    Video conferencing software
  • Cisco Systems WebEx
  • FuzeBox
    Data base user interface and query software
  • Data entry software
  • Microsoft Access

Education:

    bachelor's degree
    associate's degree
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