Eligibility Interviewers, Government Programs


Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.
Also called: Case Manager, Eligibility Specialist, Program Eligibility Specialist, Workforce Services Representative (WSR)

Knowledge:

    Business
  • customer service
  • administrative services
    Arts and Humanities
  • English language
    Engineering and Technology
  • computers and electronics
    Math and Science
  • psychology

Skills:

    Basic Skills
  • talking to others
  • listening to others, not interrupting, and asking good questions
    Problem Solving
  • noticing a problem and figuring out the best way to solve it
    Social
  • looking for ways to help people
  • understanding people's reactions

Abilites:

    Verbal
  • communicate by speaking
  • listen and understand what people say
    Ideas and Logic
  • use rules to solve problems
  • make general rules or come up with answers from lots of detailed information

Personality:

Description: People interested in this work like activities that include helping people, teaching, and talking.
    They do well at jobs that need
  • Integrity
  • Self Control
  • Stress Tolerance
  • Concern for Others
  • Dependability
  • Attention to Detail

Technology:

    Medical software
  • GE Healthcare Centricity EMR
  • Medicaid management information system MMIS
    Electronic mail software
  • Email software
  • Microsoft Outlook
    Data base user interface and query software
  • Data entry software
  • Microsoft Access

Education:

    high school diploma/GED
    bachelor's degree
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