Customer Service Representatives


Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Also called: Account Representative, Call Center Representative, Customer Service Agent, Customer Service Representative (Customer Service Rep)

Knowledge:

    Business
  • customer service
  • administrative services
    Arts and Humanities
  • English language
    Engineering and Technology
  • computers and electronics

Skills:

    Basic Skills
  • listening to others, not interrupting, and asking good questions
  • talking to others
    Social
  • looking for ways to help people
  • talking people into changing their minds or their behavior

Abilites:

    Verbal
  • communicate by speaking
  • listen and understand what people say
    Ideas and Logic
  • notice when problems happen
  • use rules to solve problems

Personality:

Description: People interested in this work like activities that include leading, making decisions, and business.
    They do well at jobs that need
  • Attention to Detail
  • Cooperation
  • Integrity
  • Dependability
  • Concern for Others
  • Self Control

Technology:

    Customer relationship management CRM software
  • Austin Logistics CallTech
  • Salesforce software
    Enterprise resource planning ERP software
  • Oracle JD Edwards EnterpriseOne
  • SAP
    Data base user interface and query software
  • Data entry software
  • Microsoft Access

Education:

    high school diploma/GED
    bachelor's degree
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