Correspondence Clerks


Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.
Also called: Correspondence Coordinator, Dispute Resolution Analyst, Office Technician, Technical Clerk

Knowledge:

    Arts and Humanities
  • English language
    Business
  • administrative services
  • customer service
    Math and Science
  • arithmetic, algebra, geometry, calculus, or statistics

Skills:

    Basic Skills
  • writing things for co-workers or customers
  • reading work related information
    Problem Solving
  • noticing a problem and figuring out the best way to solve it

Abilites:

    Verbal
  • communicate by writing
  • read and understand what is written
    Ideas and Logic
  • notice when problems happen
  • make general rules or come up with answers from lots of detailed information

Personality:

Description: People interested in this work like activities that include data, detail, and regular routines.
    They do well at jobs that need
  • Attention to Detail
  • Cooperation
  • Dependability
  • Integrity
  • Self Control
  • Independence

Technology:

    Spreadsheet software
  • Microsoft Excel
    Office suite software
  • Microsoft Office
    Electronic mail software
  • Microsoft Outlook

Education:

    high school diploma/GED
    some college
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