Concierges


Assist patrons at hotel, apartment, or office building with personal services. May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance.
Also called: Chef Concierge, Concierge, Guest Service Agent, Lobby Concierge

Knowledge:

    Business
  • customer service
  • administrative services
    Arts and Humanities
  • English language
    Engineering and Technology
  • computers and electronics

Skills:

    Basic Skills
  • listening to others, not interrupting, and asking good questions
  • talking to others
    Social
  • looking for ways to help people
  • understanding people's reactions
    Problem Solving
  • noticing a problem and figuring out the best way to solve it

Abilites:

    Verbal
  • communicate by speaking
  • listen and understand what people say
    Ideas and Logic
  • notice when problems happen
  • use rules to solve problems

Personality:

Description: People interested in this work like activities that include helping people, teaching, and talking.
    They do well at jobs that need
  • Integrity
  • Attention to Detail
  • Dependability
  • Concern for Others
  • Self Control
  • Cooperation

Technology:

    Accounting software
  • Billing software
  • Budgeting software
    Electronic mail software
  • Microsoft Outlook
    Internet browser software
  • Web browser software

Education:

    high school diploma/GED
    some college
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