Computer User Support Specialists
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Also called: Computer Support Specialist, Computer Technician, Information Technology Specialist (IT Specialist), Support Specialist
Knowledge:
Engineering and Technology
- computers and electronics
- product and service development
Skills:
- listening to others, not interrupting, and asking good questions
- reading work related information
- noticing a problem and figuring out the best way to solve it
People and Technology Systems
- thinking about the pros and cons of different options and picking the best one
- figuring out how a system should work and how changes in the future will affect it
Abilites:
- communicate by speaking
- listen and understand what people say
- order or arrange things
- notice when problems happen
Personality:
Description: People interested in this work like activities that include practical, hands-on problems and solutions.
They do well at jobs that need
- Attention to Detail
- Dependability
- Cooperation
- Analytical Thinking
- Integrity
- Stress Tolerance
Technology:
Web platform development software
- Hypertext markup language HTML
- JavaScript
Operating system software
Development environment software
- Eclipse IDE
- Microsoft PowerShell
