Computer User Support Specialists


Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Also called: Computer Support Specialist, Computer Technician, Information Technology Specialist (IT Specialist), Support Specialist

Knowledge:

    Engineering and Technology
  • computers and electronics
  • product and service development
    Business
  • customer service
    Arts and Humanities
  • English language
    Communications
  • telecommunications

Skills:

    Basic Skills
  • listening to others, not interrupting, and asking good questions
  • reading work related information
    Problem Solving
  • noticing a problem and figuring out the best way to solve it
    People and Technology Systems
  • thinking about the pros and cons of different options and picking the best one
  • figuring out how a system should work and how changes in the future will affect it

Abilites:

    Verbal
  • communicate by speaking
  • listen and understand what people say
    Ideas and Logic
  • order or arrange things
  • notice when problems happen

Personality:

Description: People interested in this work like activities that include practical, hands-on problems and solutions.
    They do well at jobs that need
  • Attention to Detail
  • Dependability
  • Cooperation
  • Analytical Thinking
  • Integrity
  • Stress Tolerance

Technology:

    Web platform development software
  • Hypertext markup language HTML
  • JavaScript
    Operating system software
  • Linux
  • Microsoft Windows
    Development environment software
  • Eclipse IDE
  • Microsoft PowerShell

Education:

    bachelor's degree
    high school diploma/GED
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