Computer Network Support Specialists


Analyze, test, troubleshoot, and evaluate existing network systems, such as local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Perform network maintenance to ensure networks operate correctly with minimal interruption.
Also called: Network Engineer, Network Specialist, Network Technical Analyst, Network Technician

Knowledge:

    Engineering and Technology
  • computers and electronics
  • product and service development
    Communications
  • telecommunications
  • multimedia
    Business
  • customer service
  • management
    Arts and Humanities
  • English language

Skills:

    Basic Skills
  • thinking about the pros and cons of different ways to solve a problem
  • listening to others, not interrupting, and asking good questions
    Problem Solving
  • noticing a problem and figuring out the best way to solve it
    People and Technology Systems
  • thinking about the pros and cons of different options and picking the best one
  • figuring out how a system should work and how changes in the future will affect it

Abilites:

    Verbal
  • listen and understand what people say
  • communicate by speaking
    Ideas and Logic
  • notice when problems happen
  • use rules to solve problems

Personality:

Description: People interested in this work like activities that include practical, hands-on problems and solutions.
    They do well at jobs that need
  • Cooperation
  • Analytical Thinking
  • Attention to Detail
  • Dependability
  • Integrity
  • Adaptability/Flexibility

Technology:

    Network monitoring software
  • Nagios
  • Wireshark
    Operating system software
  • Linux
  • Oracle Solaris
    Transaction security and virus protection software
  • Encryption software
  • Symantec

Education:

    bachelor's degree
    associate's degree
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