Bill & Account Collectors


Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.
Also called: Collector, Credit Clerk, Debt Collector, Patient Account Representative

Knowledge:

    Arts and Humanities
  • English language
    Business
  • customer service
  • accounting and economics
    Math and Science
  • arithmetic, algebra, geometry, calculus, or statistics
    Safety and Government
  • law and government

Skills:

    Basic Skills
  • listening to others, not interrupting, and asking good questions
  • talking to others
    Social
  • talking people into changing their minds or their behavior
  • understanding people's reactions

Abilites:

    Verbal
  • communicate by speaking
  • listen and understand what people say
    Ideas and Logic
  • group things in different ways
  • notice when problems happen

Personality:

Description: People interested in this work like activities that include data, detail, and regular routines.
    They do well at jobs that need
  • Integrity
  • Attention to Detail
  • Dependability
  • Independence
  • Cooperation
  • Analytical Thinking

Technology:

    Customer relationship management CRM software
  • Austin Logistics CallSelect
  • Microsoft Dynamics
    Data base user interface and query software
  • Relational database software
    Accounting software
  • Intuit QuickBooks
  • Oracle JD Edwards EnterpriseOne

Education:

    high school diploma/GED
    some college
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